Frequently Asked Questions

An SMM (Social Media Marketing) panel is a reseller platform where you order engagement services — followers, likes, views, subscribers — for social media accounts. You add funds to your balance, choose a service, paste the link to the post or profile, set a quantity, and the panel routes the order to a provider automatically. helnsocial.com aggregates providers worldwide and passes wholesale pricing on to resellers.

Three steps: 1) create a free account, 2) add funds with crypto or Binance Pay, 3) pick a service, paste your link, set the quantity and confirm. Your balance is charged when the order is placed and you can follow progress on the Orders page. There is no subscription and no minimum monthly spend.

"Drop" is when delivered followers or likes disappear again after a few days. A non-drop service uses sources that stay in place. On helnsocial.com the drop behaviour is written into each service name (for example "Non Drop" or "Low Drop"), and services that carry a refill guarantee can be topped up free of charge inside the stated period.

It depends on the service, and we label it honestly rather than claiming every service is "100% real". Service names state the quality tier — high-quality and real-account services cost more and drop less; cheaper mixed-quality services exist for volume use cases. Read the service title and its description before ordering.

Yes. Orders are dispatched automatically, every order is traceable on your Orders page, and partial or failed orders are refunded back to your panel balance without you having to chase them. We never ask for the password of the account you are promoting — a legitimate SMM panel only ever needs the public link.

Price alone is meaningless if orders stall or drop. What matters is the combination of price, start time, drop rate and whether failures are refunded automatically. Every service on helnsocial.com shows its rate per 1000, its minimum and maximum, and its average start time, so you can compare on more than the headline price.

An SMM (Social Media Marketing) panel is a reseller platform where you can order engagement services — likes, followers, views, subscribers — for social media accounts. helnsocial.com aggregates the best providers worldwide and offers them to you at competitive wholesale prices.

Sign up for a free account, add funds to your balance, browse the Services page to find what you need, then click "Order" and enter your target link and quantity. Orders usually start within minutes.

Start times vary by service, because each one runs through a different provider. Where an average start time is published for a service it is shown on the Services page — that per-service figure, not a panel-wide promise, is what to plan around. You can follow the order from the moment it is placed on your Orders page.

Your account MUST be public when you place the order. Private accounts are invisible to our delivery system. Please switch to public before ordering, and you can switch back after completion.

Once an order has entered processing it cannot be cancelled. Only "Pending" orders can be cancelled from the Orders page. If a service fails to start, contact support and we will refund it to your balance.

Drip feed delivers a large order in smaller batches over a time window. For example, instead of 10,000 likes at once you can set 1,000 per hour over 10 hours. This looks more natural and helps avoid platform detection.

Services marked with a refill guarantee will be topped up for free if you lose drops within the specified period. Use the Refill page to request a refill. Do not reorder before the original order completes.

Our services are delivered from real-looking profiles and use natural speed patterns. Bans are extremely rare but possible on any third-party engagement service. For safety, we recommend drip feed for large orders and never exceeding reasonable ratios (e.g. 10x your current followers).

Yes. Visit the API page to get your key and endpoint documentation. The API lets you integrate helnsocial.com into your own panel or automate orders.

We accept cryptocurrency payments (Cryptomus, Heleket) and Binance Pay — funds are credited automatically after confirmation. See the Add Funds page for the full list and minimums.

Absolutely. All our accounts are reseller-ready by default. Use our API to power your own panel, set your own prices, and keep the margin.

Yes. Payments go through the gateway itself (Cryptomus, Heleket or Binance Pay) — we never see or store your wallet credentials. Funds are credited to your balance automatically once the network confirms the transaction.

Yes, back to your panel balance. If an order is cancelled or only partially delivered, the undelivered amount is returned to your balance automatically — you do not need to open a ticket for it. Deposits themselves are not reversible once credited, so add what you intend to spend.

Open a support ticket from the Tickets page. Every ticket is read by a human and we aim to reply within 15 minutes.